Privacy Policy

WRENCH TECH LTD | Your Information, Our Responsibilities

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. Our Approach to Privacy

At WRENCH TECH LTD, we recognise that protecting personal information is an important part of providing a trustworthy online shopping experience.

When you browse our website, purchase a phone case, request assistance, or communicate with our customer support team, certain personal information may be collected and processed.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our online store at https://wrenchtech.org.

It also describes your rights and the choices available to you regarding your personal information.

We aim to process personal data fairly, lawfully, and transparently in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who Is Responsible for Your Personal Data?

For personal information processed in connection with our own online retail activities, WRENCH TECH LTD generally acts as the data controller.

Our business details are:

Legal Company Name: WRENCH TECH LTD

Registered Address:

4 JAMESON ROAD
HARTLEPOOL
ENGLAND
TS25 3PN
UNITED KINGDOM

Website: https://wrenchtech.org

Privacy Contact Email: payment@wrenchtech.org

Telephone: +44 7360252774

You may contact us using these details if you have questions about this policy or wish to exercise your data protection rights.

3. When This Policy Applies

This Privacy Policy applies to personal information processed when you:

Visit or browse wrenchtech.org.
View phone cases or mobile accessories.
Add products to your shopping basket.
Place or attempt to place an order.
Complete a payment transaction.
Contact us about a product or purchase.
Request delivery assistance.
Submit a return, exchange, or refund enquiry.
Create or use a customer account, where available.
Interact with optional website features.
Communicate with us for other legitimate business purposes.

This policy does not automatically govern the independent privacy practices of third-party websites or services that may be accessible through external links.

4. Information You Provide to Us

We may collect information that you voluntarily provide during shopping or communication with our business.

Customer Identification Details

This may include:

Full name
Billing name
Delivery recipient name
Customer account information, where applicable

Contact Information

We may collect:

Email address
Telephone number
Billing address
Delivery address

Purchase Information

When you place an order, we may process information such as:

Order number
Purchased products
Selected phone case models
Product colours and variants
Quantities
Order value
Delivery preferences
Purchase and transaction dates
Order and fulfilment status

Customer Communications

When you contact us, we may retain information relating to your enquiry, including:

Messages and correspondence
Product questions
Order-related requests
Complaints
Return or exchange requests
Photographs voluntarily provided to explain a product issue

Please avoid submitting sensitive personal information that is not necessary for us to address your enquiry.

5. Information Collected Through Website Use

When you interact with our website, certain technical information may be collected automatically by our website infrastructure or service providers.

Depending on the technologies enabled, this may include:

Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Website access times
Pages requested
Referring website information
Session identifiers
Technical error information
Cookie identifiers, where applicable

This information may be used to operate the website, maintain security, troubleshoot technical problems, and understand website performance.

Optional analytics or advertising technologies will be subject to applicable consent requirements.

6. How We Use Personal Information

We process personal information for defined business and legal purposes.

Completing Customer Purchases

We use relevant customer information to:

Receive and review orders.
Confirm purchases.
Process transactions.
Prepare products for dispatch.
Arrange delivery.
Communicate order updates.
Handle order-related requests.

Providing Customer Assistance

We may use personal information to:

Answer product enquiries.
Help identify compatible phone accessories.
Investigate delivery issues.
Respond to complaints.
Manage returns and exchanges.
Provide information about refunds.

Operating and Protecting Our Website

Technical information may be processed to:

Maintain website functionality.
Identify technical errors.
Support website security.
Prevent unauthorised access.
Investigate suspected fraudulent activity.
Maintain necessary transaction records.

Meeting Legal Responsibilities

We may process information to comply with applicable requirements concerning:

Taxation
Accounting
Consumer protection
Data protection
Fraud prevention
Legal claims
Regulatory enquiries

Marketing and Website Improvement

Where relevant services are enabled and an appropriate legal basis exists, we may process information to understand website performance or communicate promotional information.

We will obtain consent where required and provide applicable marketing opt-out options.

7. Our Legal Bases for Processing

Under the UK GDPR, personal information must be processed using an appropriate lawful basis.

Depending on the purpose and circumstances, we may rely on the following:

Lawful Basis	Typical Processing Activity
Performance of a Contract	Processing orders, arranging delivery, handling contractual customer requests
Legal Obligation	Maintaining required financial records and complying with applicable laws
Legitimate Interests	Maintaining website security, preventing fraud, and managing reasonable business operations, subject to applicable balancing requirements
Consent	Optional marketing communications and non-essential cookies where consent is required
Establishment or Defence of Legal Claims	Processing relevant records where necessary for legal proceedings or claims

The appropriate lawful basis depends on the particular processing activity.

Where we rely on legitimate interests, we consider whether those interests are overridden by the rights and freedoms of affected individuals.

Where consent is the lawful basis, you may withdraw it at any time.

Withdrawal does not affect processing that was lawful before consent was withdrawn.

8. Payment Information and Transaction Security

When you purchase a product from our online store, payment information is processed through the payment methods and services available at checkout.

Depending on the payment provider, relevant information may include:

Transaction amount
Payment status
Payment method category
Transaction reference
Billing information
Fraud-prevention or authentication information

Payment service providers may collect and process certain information directly to complete transactions and comply with their own legal obligations.

We do not require customers to provide full payment card numbers, card security codes, or banking passwords through customer support email.

The handling of complete payment credentials depends on the payment processing arrangements implemented on our website.

For more information about checkout and payment procedures, please review our Payment Policy.

9. How We Handle Delivery Information

To fulfil customer orders, relevant delivery information may be shared with logistics providers and delivery partners.

This may include:

Recipient name
Shipping address
Contact telephone number, where necessary
Delivery instructions
Order or shipment reference
Information required for customs processing, where applicable

Delivery providers may use this information to transport parcels, provide tracking updates, resolve delivery issues, and meet applicable legal requirements.

We aim to limit the information shared to what is reasonably necessary for the relevant service.

10. Customer Accounts and Shopping Sessions

Where customer account functionality is available, we may process information necessary to establish and maintain an account.

This may include account identifiers, login credentials in protected form, saved contact details, and order history.

Shopping sessions may also use essential technologies to maintain basket contents and support checkout.

You are responsible for keeping your account credentials confidential.

If you believe your account has been accessed without authorisation, please contact us promptly.

11. Cookies and Online Technologies

Our website may use cookies and similar technologies for essential functionality and optional purposes.

These technologies may support:

Shopping basket management
Checkout functionality
Account sessions
Website security
Preference settings
Website performance measurement
Advertising measurement, where enabled

Some cookies are necessary for requested website services.

Other cookies, including non-essential analytics and advertising cookies, generally require prior consent under applicable UK rules.

Where consent is required, these technologies should not be activated until valid consent has been obtained.

For more information about cookie categories, purposes, and preference management, please refer to our Cookie Policy.

12. When Information May Be Shared

We do not disclose personal information to unrelated parties without an appropriate business or legal reason.

However, information may be shared with relevant third parties when necessary.

Payment Service Providers

To authorise, process, verify, or refund transactions.

Delivery and Logistics Providers

To prepare, transport, track, and deliver customer orders.

Website and Hosting Providers

To operate, maintain, secure, and support our online store.

Technical Service Providers

To provide relevant functionality, technical assistance, or security services.

Professional Advisers

Where necessary, information may be shared with accountants, legal advisers, or other professional service providers.

Government or Regulatory Authorities

We may disclose information when required by applicable law, lawful requests, or legal proceedings.

Where third parties process personal information on our behalf, we aim to use appropriate contractual and organisational safeguards as required by law.

Some third parties, such as certain payment providers, may act as independent data controllers for particular processing activities.

13. Marketing Communications

If we offer marketing communications, we may use contact information to send relevant updates or promotional messages where permitted by law.

Where consent is required, we will request it before sending such communications.

In circumstances where applicable law permits marketing to existing customers without separate consent, we will comply with the relevant conditions and provide an opportunity to opt out.

You may unsubscribe from marketing communications at any time using the instructions provided or by contacting us.

Opting out of marketing does not prevent us from sending necessary communications relating to an order, payment, delivery, or customer service request.

14. International Processing and Transfers

Some technology, hosting, payment, or other service providers may operate outside the United Kingdom.

As a result, certain personal information may be accessed or processed in other countries.

Where a transfer is restricted under UK data protection law, we will use an appropriate lawful transfer mechanism.

Depending on the circumstances, this may include:

UK adequacy regulations
The UK International Data Transfer Agreement
The UK Addendum to approved standard contractual clauses
Another lawful transfer mechanism or exception where applicable

We will take reasonable steps to ensure that applicable transfer requirements are addressed.

15. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.

Different categories of information may be retained for different periods.

Order and Transaction Records

Relevant records may be retained for accounting, taxation, contractual, and legal purposes.

For example, certain UK company accounting records are generally required to be retained for at least six years.

Customer Support Correspondence

Enquiries may be retained for a period appropriate to resolving customer issues, maintaining necessary records, or handling legal claims.

Customer Account Information

Where accounts are available, relevant information may be retained while an account remains active and for any additional period required by law or legitimate business needs.

Marketing Information

Marketing-related information may be retained until consent is withdrawn, an opt-out is received, or the information is no longer needed for its original purpose.

Technical and Cookie Information

Retention depends on the particular technology, purpose, and applicable configuration.

When information is no longer required, we aim to delete, anonymise, or otherwise dispose of it appropriately.

16. Measures Used to Protect Personal Data

We recognise the importance of protecting information against unauthorised access, loss, misuse, and inappropriate disclosure.

Depending on the systems and services used, security measures may include:

Access restrictions
Account authentication
Secure communication protocols
Software maintenance and security updates
Payment provider security controls
Administrative safeguards
Appropriate service provider arrangements
Procedures for responding to suspected security incidents

No website or electronic transmission method can be guaranteed to be completely secure.

We therefore encourage customers to protect their account credentials and avoid sharing sensitive financial information through unsecured channels.

17. Your Rights Under UK Data Protection Law

Subject to applicable legal conditions and exceptions, you may have the following rights:

Right of Access

You may request confirmation of whether we process your personal data and obtain access to relevant information.

Right to Rectification

You may request correction of inaccurate personal information or completion of incomplete information.

Right to Erasure

You may request deletion of personal information in circumstances where the law provides this right.

Right to Restrict Processing

You may request restrictions on certain processing activities.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used, machine-readable format.

Right to Object

You may object to certain processing based on legitimate interests and to processing for direct marketing purposes.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw that consent.

Rights Relating to Automated Decision-Making

You may have protections concerning certain decisions made solely through automated processing that produce legal or similarly significant effects.

These rights are not absolute and may be subject to applicable exemptions.

18. Making a Privacy Request

To exercise your rights or raise a privacy concern, please contact:

payment@wrenchtech.org

Please provide enough information for us to understand your request.

We may ask for reasonable information to verify your identity before disclosing or changing personal information.

We will respond without undue delay and generally within one month, subject to any lawful extension.

We do not normally charge a fee for responding to a valid data protection rights request, although the law permits fees or refusal in certain limited circumstances.

19. Complaints to the Information Commissioner’s Office

If you are concerned about how your personal information has been handled, we encourage you to contact us first so that we can review your concerns.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office

Website: https://ico.org.uk

You do not have to contact us before submitting a complaint to the ICO.

20. Information Relating to Children

Our online store is intended for customers who are legally capable of entering into purchases or who have appropriate authorisation.

We do not knowingly seek to collect unnecessary personal information from children.

If we become aware that personal information has been collected from a child in circumstances that do not comply with applicable law, we will review the matter and take appropriate action.

Parents or guardians with concerns may contact us using the details provided in this policy.