Shipping Policy

WRENCH TECH LTD | Order Dispatch & Delivery Information

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. Our Delivery Approach

At WRENCH TECH LTD, we understand that receiving your order within a reasonable timeframe is an important part of online shopping.

Whether you have purchased a phone case for everyday protection or selected a new mobile accessory, we aim to provide clear information about how orders are prepared, dispatched, and delivered.

This Shipping Policy explains our delivery procedures, estimated shipping times, applicable charges, and the steps customers can take if they experience a delivery issue.

This policy applies to eligible purchases made through our official website:

https://wrenchtech.org

Please review the information below before completing your order.

2. Preparing Your Order

Once an order has been submitted and payment has been successfully confirmed, it enters our order processing procedure.

During this stage, we may:

• Verify the order information.

• Confirm payment status.

• Check product availability.

• Prepare the purchased items.

• Review the selected shipping method.

• Arrange dispatch through an appropriate delivery provider.

Standard Order Processing Time: 1–3 business days.

Business days are Monday through Friday, excluding weekends and UK public holidays.

Orders placed outside normal business days will generally begin processing on the next available business day.

Processing time is separate from the estimated delivery period.

Occasionally, additional processing time may be required because of high order volumes, product availability, or necessary transaction checks.

If a significant issue prevents us from fulfilling an order, we will contact the customer.

3. Where We Deliver

WRENCH TECH LTD may provide shipping services to the United Kingdom and selected international destinations.

Delivery availability depends on the shipping methods and destinations supported by our checkout system.

Customers can confirm whether delivery is available to their location by entering their shipping address during checkout.

If a destination is not supported, the website may be unable to offer a shipping method or complete the order.

We reserve the right to update available delivery destinations as our operational arrangements change.

4. Estimated Delivery Times

Delivery estimates depend on the destination and selected shipping service.

The following timeframes are proposed standard estimates for our online store.

Important: These estimates refer to transit time after dispatch and do not include the standard 1–3 business days required for order processing.

Delivery periods are estimates rather than guaranteed arrival dates unless a specific delivery date has been expressly agreed.

Actual delivery times may vary due to carrier operations, customs clearance, weather conditions, and other circumstances.

Your statutory rights relating to delivery remain unaffected.

5. Understanding the Delivery Timeline

The overall time required to receive an order normally consists of two stages.

Stage One: Order Processing

The period during which your order is reviewed and prepared for dispatch.

Estimated processing time: 1–3 business days.

Stage Two: Shipping Transit

The period between dispatch and delivery to the destination.

The estimated transit time depends on the shipping destination and method selected.

For example, a UK standard delivery order may take approximately 4–10 business days in total when processing and estimated transit time are combined.

This example is an estimate and not a guaranteed delivery commitment.

6. Shipping Charges

Shipping fees may vary according to several factors, including:

• Delivery country or region

• Shipping method selected

• Order size or weight

• Applicable carrier charges

• Promotional shipping arrangements, where offered

The applicable shipping cost will be displayed during checkout before the customer confirms payment.

We do not intend to impose undisclosed mandatory shipping charges after a purchase has been completed.

Where free shipping is offered, the applicable eligibility requirements will be stated in the relevant promotion or checkout information.

7. Standard and Express Delivery

Depending on the destination and available delivery services, customers may be offered different shipping methods.

Standard Delivery

Standard delivery is intended for customers who prefer a regular shipping service.

The estimated timeframe will depend on the destination.

Express Delivery

Express delivery may be available for certain destinations or orders.

Where offered, the relevant delivery estimate and additional charges will be displayed during checkout.

Express delivery availability is not guaranteed for every product or shipping address.

8. Order Confirmation

After an order has been submitted, customers will normally receive an order acknowledgement or confirmation email.

This communication may contain:

• Order reference number

• Purchased items

• Selected product variants

• Billing and shipping information

• Order total

• Payment status

• Other relevant purchase details

Please review the information carefully.

If you notice an error, contact us promptly at payment@wrenchtech.org.

An order acknowledgement does not necessarily constitute acceptance of the purchase contract. Contract formation is governed by our Terms of Service.

9. Dispatch Notification

When an order has been dispatched, we may send a shipping notification to the email address provided during checkout.

Where available, this notification may include:

• Dispatch confirmation

• Shipping carrier

• Tracking number

• Tracking link

• Shipment reference

Please check your inbox and spam folder if you are expecting an update.

If you have not received shipping information after the expected processing period, please contact customer support.

10. Tracking Your Shipment

Tracking information may be provided for orders shipped using supported tracking services.

Where tracking is available, customers can monitor shipment progress through the relevant delivery provider.

Tracking updates may not appear immediately after dispatch.

Some carriers require additional time to register a parcel within their network.

Tracking availability and the frequency of updates depend on the selected delivery service.

If tracking information remains unavailable or does not update for an extended period, please contact us for assistance.

11. Accurate Shipping Information

Customers should provide complete and accurate delivery details during checkout.

This includes:

• Recipient name

• Street address

• Building or apartment number, where applicable

• City or town

• Postal code

• Country

• Contact telephone number, where required

Incorrect or incomplete delivery information may cause delays or unsuccessful delivery attempts.

If you discover an error after ordering, please contact us as soon as possible.

We will review whether the information can be corrected before dispatch.

Changes may not be possible after a parcel has been transferred to a delivery provider.

Nothing in this section removes our statutory responsibilities concerning delivery.

12. Changing a Delivery Address

Address correction requests should be submitted promptly by email.

Please include:

• Your order number

• The original delivery details

• The corrected address

• A brief explanation of the requested change

We will assess the request based on the order’s processing status.

If the parcel has already been dispatched, the carrier may restrict address amendments.

We cannot guarantee that an address change will be successful once the shipment is in transit.

13. International Shipping and Customs

International shipments may be subject to customs procedures and import regulations in the destination country.

Depending on the destination and delivery terms, additional charges may include:

• Import duties

• Customs taxes

• Local sales taxes

• Customs processing fees

• Carrier handling charges

Responsibility for these charges depends on the delivery arrangements disclosed before purchase and applicable law.

Where customers are responsible for import charges, this should be clearly communicated before checkout.

Customs processing times are outside the direct control of WRENCH TECH LTD and may affect estimated delivery dates.

We recommend that international customers review relevant import requirements before ordering.

14. Delivery Delays

Although we aim to provide reasonable delivery estimates, shipments may occasionally be delayed.

Potential causes include:

• Severe weather conditions

• Transportation disruptions

• Customs inspections

• High seasonal parcel volumes

• Carrier network problems

• Incorrect address information

• Public holidays

• Unexpected operational interruptions

If a delivery appears delayed, customers may first review the available tracking information.

If further assistance is needed, please contact us with your order number.

We will review the situation and assist with an appropriate resolution.

15. Your Rights if Delivery Is Late

We recognise our responsibilities under applicable UK consumer protection legislation.

Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is made.

If delivery does not occur within the agreed period or applicable statutory timeframe, customers may have the right to request delivery within an additional appropriate period.

In certain circumstances, including where delivery by a specific date was essential and this was properly communicated, customers may be entitled to end the contract without allowing additional time.

If the contract is lawfully ended because of non-delivery, we will provide the refund required by applicable law.

Nothing in this Shipping Policy restricts these statutory rights.

16. Parcels Marked as Delivered

If tracking information shows that a parcel has been delivered but you cannot locate it, please contact us.

It may be helpful to check whether:

• The parcel was received by an authorised household member.

• The carrier left additional delivery information.

• The shipment was delivered to a location agreed with the carrier.

• The delivery address on the order is correct.

We may investigate the delivery status with the relevant carrier.

A carrier’s delivery scan does not automatically remove our legal responsibility where the goods have not been delivered in accordance with applicable consumer law.

17. Lost Shipments

If your order has not arrived and appears to be missing, please contact:

payment@wrenchtech.org

Include your order number and any available tracking reference.

We will review the shipping information and, where appropriate, raise an enquiry with the delivery provider.

If the goods have not been delivered, we will provide a remedy consistent with applicable consumer law.

Depending on the circumstances, this may involve arranging a replacement or issuing a refund.

18. Damaged Packages and Products

If your parcel arrives damaged, we recommend checking the contents carefully.

If a product is damaged or defective, please contact us with:

• Your order number

• The product name

• A description of the damage

• Photographs of the product and packaging, where available

Photographs can assist with the investigation but do not replace your statutory rights.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Please review our Returns & Exchanges Policy for additional information.

19. Incorrect or Missing Items

If your order contains the wrong phone case, an incorrect variant, or a missing item, please contact us promptly.

To help us investigate, provide:

• Order number

• Product originally ordered

• Product received

• Description of the discrepancy

• Relevant photographs, where available

We will compare the information with the order record and explain the appropriate next steps.

Where an error is our responsibility, we will meet our legal obligations concerning correction, replacement, or refund.

20. Multiple Items and Separate Deliveries

An order containing several products may occasionally require more than one parcel.

Where separate shipments are used, items may arrive at different times.

If separate tracking references are available, these may be communicated individually.

Customers should not assume that every item in a multi-product order will necessarily arrive in the same package.

We will not impose additional undisclosed delivery charges because an order is divided into multiple shipments.

21. Failed Delivery Attempts

A carrier may be unable to complete a delivery if:

• The address is incomplete.

• Access to the delivery location is restricted.

• The recipient is unavailable where a signature is required.

• The parcel cannot be delivered safely.

• Additional delivery instructions are required.

Depending on the carrier, a further delivery attempt or collection arrangement may be available.

If you receive a delivery notice, please follow the instructions provided.

If a parcel is returned to the sender, contact us so that we can review the circumstances and applicable options.

Any additional charges will be assessed in accordance with the terms disclosed before purchase and applicable law.

22. Undeliverable or Returned Parcels

If a shipment is returned because delivery could not be completed, we will review the reason.

Possible outcomes may include:

• Correcting delivery information

• Arranging another delivery attempt

• Offering reshipment where appropriate

• Processing a refund where required

The available resolution depends on the circumstances and applicable consumer rights.

We will not automatically treat an unsuccessful delivery attempt as proof that the customer has received the goods.

23. Shipping During Busy Periods

During major shopping events, seasonal promotions, or public holidays, order processing and carrier transit times may be affected.

We recommend placing time-sensitive orders early and reviewing any updated delivery information displayed during checkout.

If an important delivery deadline applies, please contact us before purchasing to discuss the available information.

A particular delivery date is not guaranteed unless expressly agreed.

24. Delivery and Consumer Protection

WRENCH TECH LTD aims to fulfil orders in accordance with applicable UK consumer law.

For consumer purchases, the risk of accidental loss or damage generally remains with the trader until the goods come into the physical possession of the consumer or a person identified by the consumer to receive them.

An exception may apply where the consumer independently commissions a carrier that was not offered by the trader.

Our delivery arrangements do not exclude statutory remedies for late delivery, non-delivery, or goods that arrive damaged.

25. Shipping and Returns

If you need to return a product after delivery, please consult our Returns & Exchanges Policy.

Return shipping procedures are separate from the original delivery arrangements.

Before sending a product back, contact our support team for the appropriate instructions.

Important: Our registered business address should not automatically be used as a return shipping destination.

The designated return address will be provided where applicable.

26. Customer Support for Delivery Enquiries

If you need assistance with shipping, please email:

payment@wrenchtech.org

To help us review your request, please provide:

• Order number

• Customer name

• Checkout email address

• Delivery destination

• Tracking reference, if available

• Description of the issue

We aim to respond to customer enquiries within 1–2 business days during our regular customer service hours.

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time), excluding UK public holidays.

27. Changes to This Shipping Policy

We may update this Shipping Policy when necessary to reflect changes in delivery services, destinations, carrier arrangements, or applicable legal requirements.

Updated information will be published on our website with a revised effective date.

Changes will not retrospectively remove contractual rights already acquired by customers.

Delivery arrangements agreed for an accepted order will remain subject to the applicable contract and consumer protection requirements.

28. Our Company Information

WRENCH TECH LTD

Registered Address:

4 JAMESON ROAD
HARTLEPOOL
ENGLAND
TS25 3PN
UNITED KINGDOM

Official Website: https://wrenchtech.org

Customer Support Email: payment@wrenchtech.org

Telephone: +44 7360252774

Business Type: Online Retail of Phone Cases and Mobile Phone Accessories

For questions about delivery, dispatch, tracking, or an existing order, please contact our customer support team.

We appreciate your purchase and aim to provide clear shipping information throughout the order process.

Thank you for shopping at WRENCH TECH LTD.

Last Updated: November 12, 2026

© 2026 WRENCH TECH LTD. All Rights Reserved.