Terms of Service

WRENCH TECH LTD | Website Use & Online Purchase Conditions

Effective Date: November 12, 2026
Last Updated: November 12, 2026

1. Welcome and Agreement to These Terms

Welcome to WRENCH TECH LTD, the operator of the online retail website https://wrenchtech.org.

These Terms of Service explain the conditions governing your use of our website and the purchase of phone cases and mobile phone accessories through our online store.

Please read these Terms carefully before placing an order.

By accessing or using our website, you agree to comply with the provisions applicable to website use. When you place an order and a purchase contract is formed, the relevant purchase conditions also apply.

If you do not agree with these Terms, please refrain from using our website or purchasing products through it.

Nothing in these Terms excludes or limits any statutory rights that cannot legally be excluded or restricted.

2. Business Identification

The website is operated by:

Legal Business Name: WRENCH TECH LTD

Registered Business Address:

4 JAMESON ROAD
HARTLEPOOL
ENGLAND
TS25 3PN
UNITED KINGDOM

Website: https://wrenchtech.org

Customer Support Email: payment@wrenchtech.org

Telephone: +44 7360252774

Business Activity: Online Retail of Phone Cases and Mobile Phone Accessories

References to “WRENCH TECH”, “we”, “us”, and “our” in these Terms mean WRENCH TECH LTD.

References to “you” and “your” mean customers, website visitors, and other users of our online services.

3. Purpose of Our Website

WRENCH TECH operates an online retail platform through which customers can browse and purchase available phone cases and related mobile accessories.

Our website may provide:

• Product descriptions and specifications

• Device compatibility information

• Product images

• Pricing and availability details

• Shopping basket functionality

• Online checkout services

• Delivery information

• Customer service information

• Returns and refund guidance

Website features and available products may change as our business develops.

4. Eligibility to Make Purchases

By placing an order, you confirm that you are legally capable of entering into a binding purchase contract or have the necessary permission to do so.

You must provide accurate and complete information when making a purchase.

You must not use our website for fraudulent, unlawful, or unauthorised transactions.

We reserve the right to take reasonable steps to verify an order where necessary for security or fraud-prevention purposes.

5. Responsible Website Use

Customers and visitors must use our website lawfully and responsibly.

You agree not to:

• Attempt to gain unauthorised access to our systems.

• Interfere with website security or functionality.

• Introduce malicious software or harmful code.

• Submit false or misleading transaction information.

• Use stolen or unauthorised payment credentials.

• Impersonate another person.

• Engage in fraudulent purchasing activities.

• Copy or exploit website content unlawfully.

• Use automated systems in ways that disrupt website operations.

We may restrict access or take other lawful action where misuse is identified.

6. Product Information and Descriptions

We aim to provide clear and accurate information about the products available on our website.

Product descriptions may include details about:

• Compatible mobile phone models

• Product materials

• Colours and finishes

• Design characteristics

• Available variants

• Dimensions, where relevant

• Product features

• Pricing

Customers should review the relevant product information before purchasing.

We may correct genuine errors in product listings or specifications.

If a material error affects an order, we will contact the customer and explain the available options.

7. Phone Model Compatibility

Correct device compatibility is particularly important when purchasing phone cases.

Customers are responsible for selecting the phone model that corresponds to their device.

Before ordering, please confirm:

• The device manufacturer

• The exact model name

• The relevant product variant

• Any additional compatibility requirements

Devices from the same manufacturer or product family may differ in size, camera placement, button positioning, or other features.

A case designed for one model may not fit another model.

If you are uncertain about compatibility, we recommend contacting us before purchasing.

This provision does not affect your rights if a product is incorrectly described, faulty, or otherwise does not conform to the purchase contract.

8. Product Appearance and Images

We aim to display products as accurately as reasonably possible.

However, product appearance may vary slightly due to:

• Screen colour settings

• Display brightness

• Photography lighting

• Material finishes

• Manufacturing tolerances

Minor differences that do not amount to a failure to conform to the contract may occur.

Nothing in this section permits us to supply goods that materially differ from their description or otherwise fail to meet applicable consumer law requirements.

9. Product Availability

All products are offered subject to availability.

We may update our catalogue, change available variants, or discontinue products.

Adding a product to your shopping basket does not guarantee that it will remain available until your order is accepted.

If an item becomes unavailable after an order has been accepted, we will notify you and provide an appropriate remedy, including a refund where required.

We will not substitute a materially different product without your agreement.

10. Placing an Order

To purchase products from our website, customers should:

1. Select the desired product.

2. Choose the correct phone model or available variant.

3. Review the shopping basket.

4. Enter the required contact and delivery details.

5. Select an available shipping method.

6. Review the final order summary.

7. Complete payment using an available payment method.

8. Submit the order.

Customers should check all information carefully before confirming their purchase.

An order submission represents an offer to purchase the selected goods.

11. Order Acceptance and Contract Formation

An automated order acknowledgement confirms that we have received your order request. It does not necessarily mean that the order has been accepted.

Unless we expressly confirm acceptance earlier, the purchase contract is formed when we send a dispatch confirmation.

If we cannot accept an order, we will inform you and arrange a refund of any payment collected for the unaccepted order.

Reasons for non-acceptance may include:

• Product unavailability

• Inability to authorise payment

• Suspected fraudulent activity

• Material pricing errors

• Unsupported delivery destinations

• Incomplete or invalid order information

We will not refuse orders for unlawful discriminatory reasons.

12. Prices and Currency

Product prices are displayed on our website in the currency indicated during shopping and checkout.

The final amount payable will be presented before an order is submitted.

Applicable charges may include:

• Product prices

• Delivery fees

• Taxes, where applicable

• Other charges clearly disclosed before payment

Prices may change without prior notice, but changes will not affect an already accepted order unless permitted by law and agreed where necessary.

If a material pricing error is discovered before acceptance, we may contact you to confirm whether you wish to proceed at the correct price.

13. Payment Methods

Customers may pay using the methods displayed at checkout.

Depending on the payment services enabled, these may include supported debit cards, credit cards, or other electronic payment options.

Payment methods may vary according to location, device, or payment provider.

We do not guarantee the availability of a particular payment method unless it is displayed and supported during checkout.

Please review our Payment Policy for additional information.

14. Payment Authorisation and Security

Payment transactions may be processed by independent payment service providers.

These providers may apply authentication, verification, and fraud-prevention measures.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may delay or decline order acceptance where reasonable security checks identify a legitimate concern.

Customers should never send complete payment card numbers, CVV codes, banking passwords, or one-time authentication codes to our customer support email.

15. Order Changes and Corrections

If you need to correct an order after submission, please contact us promptly.

Requests may involve:

• Changing the selected phone model

• Correcting the delivery address

• Adjusting quantities

• Changing a product variant

• Requesting cancellation

We will assess whether the requested change is possible.

Changes may not be available once the order has been prepared for dispatch or transferred to a delivery provider.

Your statutory cancellation rights remain unaffected.

16. Order Processing

Orders are prepared for shipment after the necessary order and payment checks have been completed.

Processing periods are described in our Shipping Policy.

Processing may involve:

• Reviewing order details

• Confirming payment

• Checking product availability

• Preparing items for dispatch

• Arranging collection by a delivery provider

Processing time and delivery time are separate periods.

Any processing estimate is subject to applicable consumer rights concerning delivery.

17. Shipping and Delivery

We arrange delivery to destinations supported by our online store.

Available shipping methods, charges, and relevant estimates should be provided during checkout or in our Shipping Policy.

Delivery times may vary depending on:

• Destination

• Selected delivery method

• Carrier operations

• Customs procedures

• Public holidays

• Unexpected transport disruptions

We aim to provide accurate delivery information, but estimated times are not guaranteed unless expressly agreed.

Where no specific delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is made, unless another arrangement is agreed.

If delivery is late, customers have the remedies available under applicable consumer law.

18. Responsibility for Delivery

For consumer purchases, responsibility for goods generally remains with us until the goods come into the physical possession of the customer or a person identified by the customer to receive them.

Different rules may apply where a customer independently commissions a carrier not offered by us.

Customers should provide accurate delivery information and contact us promptly if they identify an error.

We will handle lost, damaged, or undelivered goods in accordance with applicable consumer protection requirements.

19. International Orders and Customs

International delivery may be available to selected destinations.

Where goods are shipped across international borders, customs procedures, import duties, taxes, or handling charges may apply.

Responsibility for such charges depends on the delivery terms disclosed before purchase and applicable law.

Customers should review the relevant shipping information before placing an international order.

We will not impose undisclosed mandatory charges contrary to applicable consumer law.

20. Consumer Right to Cancel

For most qualifying distance purchases, UK consumers have a statutory right to cancel the contract without giving a reason.

The cancellation period generally expires 14 days after the day on which the customer, or a nominated person other than the carrier, receives the goods.

To exercise this right, the customer must communicate a clear decision to cancel within the applicable period.

A cancellation request may be sent to:

payment@wrenchtech.org

After notifying us of cancellation, the customer must generally send the goods back within 14 days.

Certain statutory exceptions may apply, depending on the nature of the goods and the circumstances of the purchase.

We will provide the applicable refund and return arrangements in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

21. Returns and Exchanges

Customers may request returns or exchanges in accordance with our published Returns & Exchanges Policy and applicable consumer law.

Return arrangements may differ depending on whether:

• A customer changes their mind.

• An incorrect phone model was selected.

• A product arrives damaged.

• The wrong product was supplied.

• Goods are faulty or not as described.

• A statutory cancellation right is exercised.

Any additional voluntary return period will be explained in our Returns & Exchanges Policy.

Voluntary return conditions do not remove or reduce statutory consumer rights.

22. Return Shipping Costs

Responsibility for return delivery costs depends on the reason for the return and the applicable legal requirements.

For a qualifying change-of-mind cancellation, customers may be responsible for direct return costs where this responsibility was properly disclosed before purchase.

Where goods are faulty, incorrectly supplied, or otherwise do not conform to the contract, we will meet our legal obligations concerning return costs.

Customers should contact us for the appropriate return instructions.

Our registered business address is not necessarily our designated product returns facility.

23. Refunds

Where a refund is due, it will generally be made using the original payment method unless another lawful arrangement is agreed.

For statutory cancellations, we will issue refunds within the legally required timeframe.

For goods that must be returned, we may be entitled to withhold the refund until we receive the goods or receive evidence that they have been sent back, whichever occurs first.

Where required by law, the refund will include the original standard delivery charge.

Additional costs for an enhanced delivery service may be excluded where legally permitted.

Any deduction for diminished value will be made only where permitted by law.

24. Faulty Goods and Statutory Rights

Products sold to UK consumers must meet applicable requirements under the Consumer Rights Act 2015.

These include requirements that goods must be:

• Of satisfactory quality

• Fit for their intended purpose

• As described

If goods do not meet these requirements, customers may be entitled to statutory remedies.

Depending on the circumstances, these may include:

• A short-term right to reject qualifying faulty goods

• Repair or replacement

• A price reduction

• A final right to reject

The applicable remedy depends on the nature of the issue and relevant legal conditions.

Nothing in these Terms limits or excludes these statutory protections.

25. Product Use and Care

Customers should use phone cases and accessories in accordance with their intended purpose and any relevant product instructions.

We recommend:

• Installing cases carefully.

• Checking compatibility before use.

• Avoiding excessive force during installation or removal.

• Keeping products away from unsuitable heat or chemical exposure.

• Following any product-specific care instructions.

Phone cases may help reduce certain everyday risks, but they do not guarantee that a mobile device will remain undamaged in every circumstance.

This section does not affect legal remedies for defective or misdescribed products.

26. Customer Accounts

Where account registration is available, customers are responsible for maintaining the confidentiality of their login credentials.

You agree to provide accurate account information and notify us if you suspect unauthorised account access.

We may suspend access to an account where reasonably necessary to protect security, prevent fraud, or comply with legal obligations.

Any such action will be carried out in a lawful and proportionate manner.

27. Intellectual Property

Unless otherwise stated, website content owned by WRENCH TECH LTD or licensed to us may include:

• Original written content

• Product descriptions

• Website graphics

• Layout elements

• Branding

• Photographs

• Other protected materials

Such content may be protected by copyright, trademark, or other intellectual property laws.

Customers may use the website for lawful personal shopping purposes.

You must not reproduce, distribute, or commercially exploit protected content without appropriate permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

28. Third-Party Websites and Services

Our website may include links to external services or rely on third-party providers for certain functions.

These may include:

• Payment processing

• Delivery services

• Website hosting

• Technical functionality

• Other supporting services

Independent third-party websites may have their own terms and privacy policies.

We are not responsible for the content of independent third-party websites merely because they are linked from our website.

This does not exclude our legal responsibility for services we are required to provide under a customer purchase contract.

29. Personal Information and Privacy

We process personal information in connection with website use, purchases, customer support, and other legitimate business activities.

Our Privacy Policy explains:

• What personal information may be collected

• Why it is processed

• Applicable legal bases

• How information may be shared

• Data retention practices

• Customer privacy rights

• How to contact us about data protection

Please review our Privacy Policy for further information.

Our Cookie Policy provides additional details about cookies and similar technologies.

30. Website Availability

We aim to maintain a functional and accessible online shopping experience.

However, website access may occasionally be affected by:

• Scheduled maintenance

• Technical faults

• Hosting interruptions

• Security updates

• Network disruptions

• Circumstances beyond our reasonable control

We may temporarily restrict access where necessary for maintenance or security.

Nothing in this section limits any legal rights or remedies available to customers.

31. Limitations of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude or limit liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory consumer rights

• Any other liability that cannot lawfully be excluded or limited

We are responsible for losses caused by our breach of contract or failure to use reasonable care and skill where those losses are a foreseeable result of that breach or failure.

We are not generally responsible for losses that are not foreseeable, except where applicable law provides otherwise.

Our products are supplied for consumer use unless expressly agreed otherwise. Where permitted by law, we are not responsible for business losses arising from consumer purchases.

These provisions must be interpreted consistently with applicable consumer protection legislation.

32. Events Outside Our Reasonable Control

Certain events may affect our ability to perform contractual obligations.

Examples may include serious transport disruptions, natural disasters, widespread service outages, or other events beyond our reasonable control.

Where such circumstances arise, we will take reasonable steps to communicate relevant information and minimise disruption.

Any delay or interruption will be handled in accordance with applicable law.

Your statutory rights, including rights relating to delayed or failed delivery, remain unaffected.

33. Complaints and Dispute Resolution

We encourage customers to contact us if they experience a problem with an order or our services.

Please send complaints to:

payment@wrenchtech.org

Include your order number and a clear description of the issue.

We will review the circumstances and aim to provide an appropriate response.

If a dispute cannot be resolved directly, either party may pursue available legal remedies.

Where applicable law requires us to provide information about an approved alternative dispute resolution provider or participate in a particular dispute resolution process, we will comply with those requirements.

34. Changes to These Terms

We may revise these Terms to reflect changes in our business operations, website features, legal requirements, or customer services.

Updated Terms will be published on our website with a revised effective date.

Changes will not retrospectively remove contractual rights already acquired by customers.

Orders accepted before an update will generally remain subject to the terms applicable when the relevant contract was formed, unless a lawful variation is agreed.

35. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any affected provision will be interpreted or restricted only to the extent legally necessary.

36. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer residing in another part of the United Kingdom, you retain the benefit of any mandatory consumer protections applicable to you.

Nothing in these Terms deprives consumers of mandatory protections or court rights available under applicable law, including where relevant for consumers outside the United Kingdom.

Disputes may be brought before courts with jurisdiction under applicable legal rules.

37. Contact and Customer Assistance

If you have questions about these Terms, a product, an order, or your consumer rights, please contact us.

WRENCH TECH LTD

Registered Address:

4 JAMESON ROAD
HARTLEPOOL
ENGLAND
TS25 3PN
UNITED KINGDOM

Official Website: https://wrenchtech.org

Customer Support Email: payment@wrenchtech.org

Telephone: +44 7360252774

For order-related questions, please include your order number and the email address used during checkout.

We aim to respond to customer enquiries professionally and provide assistance appropriate to the circumstances.

38. Final Provisions

By using our website and purchasing products through WRENCH TECH LTD, you acknowledge the website-use conditions and applicable purchase terms described above.

We encourage customers to review product information, compatibility requirements, shipping arrangements, and returns procedures before ordering.

These Terms should be read together with our other published policies, including:

• Privacy Policy

• Shipping Policy

• Returns & Exchanges Policy

• Payment Policy

• Cookie Policy

Where any provision conflicts with mandatory consumer protection law, the applicable legal requirement will take precedence.

Thank you for visiting wrenchtech.org.

Last Updated: November 12, 2026

© 2026 WRENCH TECH LTD. All Rights Reserved.